Return & Exchange Policy

• Exchange Window: We offer exchanges within 7 days of delivery.

• Condition: Items must be unused, in their original condition, with tags and packaging intact.

• Options: You can exchange for a different size/product or receive store credits.

• Return Shipping Fee: A return processing fee of ₹350 will be deducted from your refund. The remaining return amount will be credited to your Hophead Wallet.

• Unboxing Video – Mandatory: Please record a clear, continuous unboxing video from the moment the package is opened, showing the package, tags, and product received. This video is mandatory for raising any product-related claim, including defective, damaged, missing, or incorrect product claims. Claims without a valid unboxing video may not be accepted or processed.

• Quality Check: Refunds/exchanges are processed only after a quality check at our warehouse. If the quality check fails, the product will be shipped back to you.

Sale Policy

• Returns/Refunds: No returns or refunds are applicable on products purchased during a sale.

• Exchanges: Exchanges are available only for a size change or in case of a defective product.

• Defective Product Claims: You must inform us within 2 days of receiving the product, along with a valid unboxing video. The unboxing video is mandatory for processing the claim.