Refund policy
Return & Exchange Policy
- Exchange Window: We offer exchanges within 7 days of delivery.
- Condition: Items must be unused, in original condition, with tags and packaging intact.
- Options: You can exchange for a different size/product or receive store credits.
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Return Shipping Fee:
A return processing fee of ₹350 will be deducted from your refund. The remaining return amount will be credited to your Hophead Wallet. - Quality Check: Refunds are only initiated after a quality check at the warehouse. If the check fails, the product will be shipped back to you.
Sale Policy
- Returns/Refunds: None on products purchased during a sale.
- Exchanges: Only available for a size change or if you receive a defective product. You must inform us within 2 days of receiving the defective item.
Note : Exchange/return pickups may take 12–15 working days due to operational delays from courier partners